Privacy Policy

help alliance gGmbH (Lufthansa Aviation Center; 60546 Frankfurt) wishes to inform you below of how your personal data are processed when you use our website.

If you have any further queries regarding data protection in connection with our website or the data stored by us in relation to your donations, please contact our office at:

1. Scope, purpose and legal basis of personal data processing
We collect and use personal data directly from our users and other sources (mentioned below) in the following situations:

1.1. Provision of the website and log file creation
When users visit our website, our system automatically records data and information on the computer systems of computers accessing the website each time. The following data (“technical information”) are collected:

  1. Information on the browser type and version used
  2. The user’s operating system
  3. The user’s Internet service provider
  4. The user’s IP address
  5. Date and time of access

The data are also saved in our system’s log files. These data are not stored together with other personal data of the user.

We collect and use this technical information for the purposes of (network) security (to ward off cyber-attacks, for example) and to better understand our users’ needs as well as to continuously improve our website and enable users to access the website from their computers.

The data are saved to log files to ensure website functionality. They also help us improve the website and safeguard our information technology systems. Your data are never evaluated for marketing purposes or shared with third parties.

Art. 6(1)(f) GDPR forms the legal basis for the temporary storage of the data and log files.

1.1.1. Use of cookies
Our website uses cookies. Cookies are text files stored in the web browser or by the web browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a distinctive character string which allows for unique identification of the browser when the website is accessed again.

Cookies are stored on the user’s computer, which transmits these to our website. Therefore, users have full control over the use of cookies. You may disable or restrict the transmission of cookies by changing your web browser settings. Previously stored cookies can be deleted at any time. This may also be done automatically. If cookies are disabled for our website, you may no longer be able to use all of its functionality.

help alliance uses cookies from Pingdom Pixel (operated by Pingdom AB, Kopparbergsvägen 8,722 13, Västeras, Sweden ).

1.1.2. Newsletter
You have the option of subscribing to a free newsletter on our website. When you subscribe, the data from the input screen is sent to us and processed:

First name*
Last name*
Email address*

help alliance does not use newsletter tracking.

During the subscription process, we obtain your consent to your data being processed and reference this privacy policy.

No data are disclosed to third parties in connection with the data processing for the distribution of the newsletter. The data are used exclusively to distribute the newsletter.

1.2. Statistical analysis
There is a possibility that your data may be analysed internally at help alliance for evaluation purposes. This is only so that we can be in a position to determine how often our website is visited and which pages are viewed. Through this, we aim to continuously improve and adapt our website design.

1.3. Other processing commitments
If obliged to do so by law, we process personal data in order to meet duties of retention under tax law.

1.4. Disclosure of personal data to third parties
In order to be able to offer you our annual report or register you as a regular donor, we may have to disclose your personal data to third parties. These recipients can be categorised as follows:

  • Service providers
    • Printing companies
    • Processors in Germany



Our partners:

You can donate directly to selected help alliance projects via our website and the organisation You can access the donation form for the relevant project via Iframes. Your data are processed by To view the privacy policy, please visit .

Altruja GmbH is another partner for online donations. We transfer your data for the purpose of donation processing to: Altruja, Augustenstraße 62, 80333 Munich.

The following data are transferred:

  • Person master data
  • Communication data (e.g. telephone, email)
  • Contract master data (contractual relationship, product/contractual interest)
  • Customer history
  • Contract billing and payment data
  • Bank data (account number, sort code or IBAN)

Altruja uses state-of-the-art encryption methods (e.g. SSL) via HTTPS in order to ensure the security of your data during the transfer. We can confirm that the data shared in this way meet statutory requirements. For information on data processing by Altruja in accordance with Art. 13 GDPR, please visit:

Depending on the selected payment method, your data are transferred to the relevant financial services provider:

To our primary bank when paying by direct debit (Frankfurter Sparkasse 1822)

To PayPal when paying via PayPal

To Wirecard AG when paying by credit card and direct debit

To Sofort GmbH when paying by immediate transfer

The general terms and conditions and privacy notices of the respective payment providers apply.

YouTube does not have its own privacy policy. The Google Privacy Policy serves as the privacy policy when using YouTube and all other Google services.